Terms of service

Terms & Conditions

Last updated: 22 September 2026

Welcome to Sam Joseph Chocolates.

These Terms & Conditions apply to your use of the Sam Joseph Chocolates website and to purchases made through our online shop.

Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order with us, you agree to these Terms & Conditions.

These Terms & Conditions are governed by the laws of England and Wales.

1. About us

This website is operated by Sam Joseph Ltd, trading as Sam Joseph Chocolates.

In these Terms & Conditions, "we", "us" and "our" mean Sam Joseph Ltd.

Our website is:

samjosephchocolates.co.uk

Our online shop is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products online.

If you have any questions about these Terms & Conditions or an order, please contact us using the contact details provided on our website.

2. Using our website

You may use our website for lawful purposes only.

You must not:

  • use the website for any unlawful purpose;
  • attempt to gain unauthorised access to the website or its systems;
  • introduce viruses, malware or other harmful code;
  • interfere with the operation or security of the website;
  • copy, reproduce or commercially exploit our website content without our permission;
  • use automated systems to scrape or collect information from our website without our permission; or
  • provide false or misleading information when placing an order or creating an account.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms & Conditions have been breached or where necessary to protect our website, business or customers.

3. Products

We make and sell handmade chocolates, confectionery, baked goods, hot chocolate products, gift products and other food and drink items.

We take reasonable care to ensure that product descriptions, photographs, ingredients and other information displayed on our website are accurate.

However:

  • colours shown on your screen may vary slightly from the actual product;
  • handmade products may have slight variations in appearance;
  • product availability may change;
  • seasonal products may only be available for a limited time; and
  • photographs may sometimes be for illustration purposes.

Any variation in the appearance of a handmade product will not affect your statutory rights where the product does not conform to the contract.

4. Product availability

All products are subject to availability.

Because many of our products are handmade in small batches, some products may occasionally sell out.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer you an alternative product or a refund.

We may withdraw or discontinue products from sale at any time.

5. Allergens and ingredients

Our products contain various ingredients and may contain allergens.

Full allergen information is provided with our products and, where required, before you complete your purchase.

If you have a food allergy or intolerance, please check the ingredient and allergen information carefully before ordering.

If you are unsure whether a product is suitable for you, please contact us before placing your order.

Because our products are made in an environment where different ingredients are handled, we cannot guarantee that any product is completely free from traces of allergens unless this is specifically stated.

If you have a severe allergy, please contact us before ordering so that we can provide the most appropriate information available.

6. Prices

All prices displayed on our website are in pounds sterling (£).

Unless otherwise stated, prices include VAT where applicable.

Delivery charges are shown separately and will be displayed before you complete your purchase.

We take reasonable care to ensure that prices displayed on our website are correct.

If we discover an obvious pricing error, we may contact you before fulfilling the order.

If the correct price is higher than the price displayed, we will give you the option to continue with the order at the correct price or receive a full refund.

7. Promotions and discount codes

From time to time, we may offer discount codes, promotional offers, introductory discounts or other promotions.

Unless otherwise stated:

  • promotional codes cannot be exchanged for cash;
  • only one promotional code may be used per order;
  • promotional codes may have expiry dates or other conditions;
  • promotional offers cannot normally be applied retrospectively to previous orders; and
  • some products or collections may be excluded from promotional offers.

Specific terms relating to an individual promotion will apply where stated.

We reserve the right to withdraw or amend a promotional offer where reasonably necessary, subject to applicable law and any rights you have already acquired.

8. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected.

After placing your order, you will normally receive an email confirming that we have received your order.

This confirmation does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that the products have been dispatched, or otherwise confirm acceptance of your order.

We may refuse or cancel an order where there is a legitimate reason to do so, including where:

  • a product is unavailable;
  • there has been an obvious pricing or product description error;
  • we suspect fraudulent or unauthorised activity;
  • the delivery information is incomplete or incorrect;
  • a technical error has affected the order; or
  • we are unable to fulfil the order for a reason outside our reasonable control.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

9. Your order information

You are responsible for ensuring that the information you provide when placing an order is accurate and complete.

This includes:

  • your name;
  • delivery address;
  • email address;
  • telephone number, where requested; and
  • payment information.

If you provide an incorrect delivery address, please contact us as soon as possible.

We will do our best to make changes before dispatch, but we cannot guarantee that changes can be made once an order has entered our processing or dispatch system.

10. Payment

We accept the payment methods displayed at checkout.

These may include:

  • Visa;
  • Mastercard;
  • American Express;
  • PayPal;
  • Apple Pay;
  • Google Pay;
  • Shop Pay;
  • Klarna; and
  • other payment methods made available through our payment providers.

Payment must be successfully authorised before an order can be processed.

Payment information is processed through our payment providers and we do not normally have access to your full payment card details.

11. Delivery

We currently deliver orders within the UK using Royal Mail, subject to the delivery options available at checkout.

Delivery charges and available services are displayed before you complete your order.

We aim to dispatch orders within the timeframe stated in our Shipping & Delivery Policy.

Delivery times are estimates rather than guaranteed delivery times unless we have specifically agreed otherwise with you.

For full information about delivery, including delivery charges, dispatch times, warm-weather arrangements and missing or damaged parcels, please see our Shipping & Delivery Policy.

Nothing in these Terms & Conditions removes or limits your statutory rights relating to delivery.

12. Warm weather

Chocolate can be affected by warm temperatures.

During particularly warm weather, we may delay dispatching an order where we reasonably believe that doing so will help protect the products from melting or damage during transit.

If an order is delayed for this reason, we will contact you where appropriate.

We recommend considering the weather conditions when ordering chocolates for a specific date.

13. Click & Collect

Where Click & Collect is available, the collection location and instructions will be shown at checkout.

You should wait until you receive confirmation that your order is ready before travelling to collect it.

Please bring your order confirmation or other relevant order information when collecting your order.

14. Returns, cancellations and refunds

Your statutory rights as a consumer are not affected by these Terms & Conditions.

Because our products are food items, certain cancellation rights may not apply to products that are perishable or liable to deteriorate or expire rapidly.

Other products may be subject to statutory cancellation rights when purchased online.

Where a cancellation right applies, we will provide the relevant information and refund in accordance with applicable consumer law.

Products that are faulty, damaged, incorrectly supplied or not as described remain subject to your statutory rights.

Please see our Returns & Refunds Policy for full information about cancellations, returns, refunds and faulty products.

15. Faulty, damaged or incorrect products

We take care to ensure that your order is prepared and packed correctly.

If you receive a product that is:

  • damaged;
  • faulty;
  • incorrect; or
  • not as described,

please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of the product and packaging.

We will investigate the issue and provide the appropriate remedy in accordance with your statutory rights.

Depending on the circumstances, this may include a replacement, repair where applicable, refund or other appropriate remedy.

16. Subscriptions

If you purchase a subscription product through our website, additional subscription terms may apply.

The subscription details, price, frequency and cancellation arrangements will be provided as part of the subscription purchase process.

You should review those details before completing your subscription.

If you wish to cancel a subscription, please follow the cancellation instructions provided with your subscription or contact us.

Where applicable, statutory cancellation rights will continue to apply.

17. Rewards and loyalty programme

If you participate in our rewards or loyalty programme, additional programme rules may apply.

Points and rewards:

  • have no cash value unless otherwise stated;
  • may be subject to expiry or other conditions;
  • cannot normally be transferred between customers;
  • may not be exchanged for cash; and
  • may be subject to specific promotional terms.

We reserve the right to correct points balances where there has been an obvious error or fraudulent activity.

We may amend or discontinue the rewards programme where reasonably necessary, subject to any rights that have already accrued.

Any specific terms displayed within the rewards programme will apply in addition to these Terms & Conditions.

18. Gift cards and e-gift cards

Where gift cards or e-gift cards are available, their specific terms will be displayed at the time of purchase.

Gift cards may have restrictions on where and how they can be redeemed.

Please check the relevant gift card information before purchasing.

Gift cards cannot be exchanged for cash except where required by law.

19. Intellectual property

All content on this website, including where applicable:

  • photographs;
  • product images;
  • logos;
  • branding;
  • graphics;
  • text;
  • illustrations;
  • designs;
  • website layouts; and
  • other original material

belongs to Sam Joseph Ltd or is used with permission.

You must not reproduce, copy, modify, distribute or commercially exploit our content without our prior written permission, except where permitted by law.

The Sam Joseph Chocolates name, branding and associated intellectual property may not be used in a way that suggests an association or endorsement that does not exist.

20. Customer reviews, photographs and other content

If you submit a review, photograph, comment or other content to us or through a service used by our website, you confirm that:

  • the content is your own or you have permission to use it;
  • it does not infringe another person's rights;
  • it is not unlawful, abusive, threatening, misleading or defamatory;
  • it does not contain malicious software; and
  • it does not contain another person's personal information without their permission.

By submitting content that you provide for publication or promotional use, you give us permission to use, reproduce and display that content for purposes connected with Sam Joseph Chocolates, subject to applicable law.

We reserve the right to remove content where we reasonably believe it breaches these Terms & Conditions or applicable law.

21. Third-party services and links

Our website may contain links to or integrations with third-party services.

These may include payment providers, delivery providers, review platforms, social media platforms, analytics services and other third-party services.

We are not responsible for the content, availability or privacy practices of third-party websites.

Your use of a third-party service may also be subject to that provider's own terms and privacy policy.

22. Website availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available or free from errors.

The website may occasionally be unavailable because of:

  • maintenance;
  • technical problems;
  • updates;
  • security issues;
  • third-party service interruptions; or
  • circumstances outside our reasonable control.

We will take reasonable steps to restore services when problems occur.

23. Our liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions limits your statutory rights as a consumer or our responsibility for matters that cannot legally be excluded or limited.

We are not responsible for losses that:

  • were not reasonably foreseeable;
  • were not caused by our breach of these Terms & Conditions; or
  • relate to circumstances outside our reasonable control,

subject always to your statutory rights.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

24. Events outside our reasonable control

Sometimes circumstances outside our reasonable control may affect our ability to operate the website, produce products or fulfil orders.

These may include:

  • severe weather;
  • fire;
  • flooding;
  • power or internet failures;
  • serious disruption to postal or delivery services;
  • industrial disputes;
  • government restrictions;
  • supplier failures;
  • major equipment failures;
  • epidemics or pandemics; or
  • other events that could not reasonably have been prevented.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Your statutory rights are not affected.

25. Privacy and personal information

When you place an order or otherwise provide personal information to us, we will process that information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • what personal information we collect;
  • why we collect it;
  • the lawful bases we rely on;
  • how we use and protect your information;
  • how long we retain it; and
  • your data protection rights.

26. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on our website.

Changes will not affect rights that you have already acquired under a contract with us.

27. If part of these Terms & Conditions is not enforceable

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the extent necessary.

The remaining provisions will continue to apply.

28. Governing law

These Terms & Conditions and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have rights under the laws that apply in your part of the UK.

Nothing in these Terms & Conditions removes any mandatory consumer rights that apply to you.

29. Complaints

If you have a problem with an order or our service, please contact us first so that we can try to resolve the issue.

Please provide your order number and as much information as possible about the problem.

We will consider your complaint fairly and aim to respond as soon as reasonably possible.

30. Contact us

If you have any questions about these Terms & Conditions, an order or our services, please contact:

Sam Joseph Ltd
Trading as Sam Joseph Chocolates

Website: https://samjosephchocolates.co.uk/

Email: info@samjosephchocolates.co.uk

Postal address: Sam Joseph Chocolates, Nowfood centre, Parkgate road, Chester, CH14SQ 

Your statutory rights

Nothing in these Terms & Conditions is intended to take away or reduce any legal rights you have as a consumer.

Under the Consumer Rights Act 2015, goods supplied to consumers must, among other things, be of satisfactory quality, fit for purpose and as described.

Where you buy products online, additional rules may apply under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including information requirements and cancellation rights, subject to applicable exceptions.

If there is a conflict between these Terms & Conditions and a mandatory legal right that applies to you, the mandatory legal right will take precedence.