Purchase Options & Cancellation Policy

One-Time Purchases

When you select One-time purchase, your order is placed as a single purchase and you will not be charged again for the product.

Subscribe & Save

Some of our products are available through our Subscribe & Save option. This allows you to receive your chosen products automatically at the frequency you select, with a 5% saving on the standard product price.

When you choose a subscription, you agree that we will automatically take payment and send your chosen products at the selected frequency until you cancel your subscription.

You can manage, change, pause or cancel your subscription at any time.

Cancelling Your Subscription

You can cancel your subscription before your next scheduled order is processed.

If you cancel before the next payment is taken, no further payment will be charged and no further subscription order will be sent.

If your next subscription order has already been processed or payment has already been taken, cancellation will apply to future orders and will not automatically cancel the order that has already been processed.

We recommend cancelling your subscription as soon as possible if you no longer wish to receive future deliveries.

Changing Your Subscription

Where available, you can change your subscription, including the delivery frequency or products included, before your next order is processed.

If you need help making changes to your subscription, please contact us and we will be happy to help.

Refunds and Returns

Because our products are handmade food products, we cannot accept returns simply because you have changed your mind once an order has been dispatched, where the law allows this exception to apply.

This does not affect your statutory rights. If your products arrive damaged, faulty, incorrect or otherwise do not meet your legal rights, please contact us as soon as possible and we will work with you to put things right.

For problems with an order, please contact us within 24 hours of delivery where possible so that we can investigate and resolve the issue quickly.

Payments

Subscription payments are taken automatically using the payment method provided when you set up your subscription. The price payable will be the price displayed when your subscription order is placed, subject to any changes notified to you in accordance with our terms.

By selecting a subscription purchase, you authorise recurring payments until your subscription is cancelled.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer. Where a product is faulty, damaged, misdescribed or does not meet the requirements of UK consumer law, you may have rights to a repair, replacement, refund or other remedy, as applicable.

If you have any questions about cancelling or changing a subscription, please contact us at info@samjosephchocolates.co.uk.