Terms and conditions

Sam Joseph Website

These terms & conditions set out the basis on which you can visit and use our website www.samjosephchocolates.co.uk. Please read them carefully as they contain important information.

This website is supplied to you by Sam Joseph Chocolatier Patissier for personal e-commerce and information. You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images, database or other content without Sam Joseph express written permission. By accessing and browsing this website you accept these terms and conditions without limitation or qualification. The use of this website is expressly subject to these terms and the conditions of use.


These terms and conditions take effect from the first date you begin to use this website. Sam Joseph reserve the right to change these terms and conditions at any time by posting these changes up on its website. It is thus your responsibility to view the terms and condition regularly to obtain notice of such changes.


Sam Joseph tries to ensure that the information on this website is accurate and complete.

Sam Joseph will not be liable for any damages of any kind arising from the use of this website.

Sam Joseph also assumes no responsibility and cannot be liable for any damages resulting from direct, indirect, incidental, punitive or consequential arising from the loss or use of, data or products whether in contract, negligence or other tortuous action arising out of, or in connection with the use of this website.

Sam Joseph cannot be held responsible or liable for any damages to or viruses that may affect your computer equipment or other property on account of your access to, use of or from browsing this website or your downloading of materials, data, text or images.

Any personal data e.g. your name, address, telephone number or e-mail address that you transmit to the website via electronic mail or otherwise is used by Sam Joseph in accordance with the Data Protection Act of 1998. This website may contain links to websites operated by parties other than Sam Joseph and such links are provided for your convenience only. Sam Joseph does not control such websites and is not responsible for their contents. Sam Joseph's inclusion of links to other websites does not imply any endorsement of the material on such websites or any association with their operators.


Terms and Condition of Sale

After receipt of your order we will confirm acceptance of your order by email to the email address you have provided us, detailing the product(s) you have ordered and confirming prices. If you do not receive this order acknowledgement email within 5 days of placing your order please contact us. The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been despatched (unless we have notified you that we do not accept your order). We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment. The contract between you and us will be concluded in English. The details of your specific contract will not be filed by us.


Methods of Payment

Payment may be made by debit, credit or charge card, or through your own PayPal Account.

You cannot pay for an online order by cash or cheque.

There is no minimum order requirement.

Authority for payment will be requested from your card issuer at the time of your order.

We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.

The prices stated on the website will be inclusive of any VAT payable.

The price of the goods does not include a charge for delivery. These charges are in addition and as follows.

For standard 2nd class Royal Mail delivery (within 5 working days), there is a standard delivery charge of £3.99


Product images on this website are for illustration purposes only and actual product may vary, including packaging.


We use standard 2nd class Royal Mail delivery (within 5 working days)

These time periods are used as a guide only. An exact delivery time frame cannot be guarenteed. as we use royal mail delivery service, so once the order has been posted delivery date is beyond our control.

Delivery will be made to the address specified by you when you place your order on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

Products are subject to availability. The website is updated regularly but in the event of non-availability of any goods you order, we may offer a reasonable substitute.

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order, please also make sure if using paypal for payment your paypal default delivery address is entered the same as the one entered on the website we will send all purchases to your default paypal delivery address. It is, however, your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you. We shall have no liability to you whatsoever, financial, administrative or otherwise, if you do not receive your order as a result of your providing incorrect delivery address details. It is your responsibility to ensure that an appropriate person is available at the delivery address to sign for all goods on delivery. Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and for the cost of delivery. The products ordered by you will be at your risk from the time of delivery.  Sam Joseph will not be held liable for any damages incurred to products during transit.

Ingredients in our Products

All our products are made in an environment where nuts, flour, milk and eggs are used.


If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.

Returns Address 

Online Customer Returns: Unit 2, Parkside Industrial Estate, Edge Lane Street, Royton, OL2 6DS.


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Ghana is the world’s second biggest cocoa producing country.  The Ivory Coast is the world’s largest producer